Frequently Asked Questions

ordering
period of manufacturing
costs
payment
term of delivery
delivery
safety and guarantee
assistance center

Ordering:

How to place an order on your site?
In order to place an order on our site, please log in thehandicrafts.net. In our online shop a large gamma of such handicraft products as: handmade bags, cane and corn husk charms and dolls, wooden statuettes and trunks and dolls manufactured in traditional Moldovan style is offered. If you decided on a certain handmade product, please click on it. You’ll be directed to your shopping cart. If you want to confirm your purchase, just click on the necessary button.
Can I order by fax or phone?
Unfortunately no. Your card data are needed to pay for the order, and we have no access to the personal data of the card holder.
How can I check the status of my order?
You can check it logging in the site using your password and using your order number.
I want to place an order for several items. Is there any limit in amount?
Yes, you can order not more than 5 items for the first 3 orders.
It is necessary to become a registered member of thehandicrafts.net to order the products?
Of course it is necessary.

Period of manufacturing:

The period of manufacturing varies. Mostly it depends on the item:

for bags -2-5 days
for wooden items – 4-7 days
for cane and corn husk items -3-7 days
for dolls – 2-4 days

Costs:

The shipping cost depends on the item weight. It is indicated in the ordering form. It varies from $7.5 to $ 27 USD

Payment

What credit cards do you accept?
Our company accepts Visa and Master Cards.
Can I pay via bank transfer directly into your account?
Yes, if you prefer this way please contact our support center at support@thehandicrafts.net where all necessary details will be provided to you.
When the payment is accepted?
When you receive the notification via e-mail that the order has been authorized.

Term of delivery

Delivery takes 14-21 days since the shipping date.

Delivery

Our company delivers the goods via ordinary airmail (USPS) and registered mail. Our products can be ordered by the residents of all the USA and EU states.

Safety and guarantee

Safety of products
We guarantee 100% safety of your orders and your funds. Our products are manufactured from ecological pure ingredients and can be free used by adults and children. In case the products are lost, stolen or damaged please contact our support center and provide the photos if possible. Any issue will be settled appropriately for both sides.
Safety of client's money
All financial transactions are processed by the processing center independent from us, so we don’t have any access to your funds. We will refund your money or replace your order in case it was lost, damaged or stolen.

Return of goods and refunds

The client can cancel his order within 24 hours and get his money back by contacting the client support service (phone call or email) and providing the order number and name.

The online shop guarantee 100% refund in case of loss, theft or damage of the parcel.

If the client is not satisfied with the ordered goods he can return the goods and get his money back (less delivery costs). For that he has to inform our client support service by sending an email with title RETURN. The message should comprise the following information: