Satisfaction guarantee

www.thehandicrafts.net online shop of handmade products is caring about commodity and predilection of its customers. All of us respect and show care for every handicraft shopper. www.thehandicrafts.net follows all the agreements that were offered to its clients. Nevertheless, if the handmade product that you have ordered is not received or is damaged, www.thehandicrafts.net won’t repay the money back till the case is completely investigated. The period of completing of all the steps needed is 30 days due to the post offices tracking procedure. The credit card issuer insures all your orders also.

Copyright and Trademark

The site and its content such as texts, images, design, artwork etc, is the property of our company and are protected by international copyright and other laws.

Product quality

All the handmade products, which can be bought at www.thehandicrafts.net are made according to the ancient traditions of the Moldovan region and combine the experience and skills of generations with modern society demands.

Order processing

The information about the order placed will be checked within 1 day and transferred to the craftsman to make the ordered item.

Product description

The products description can be found in the corresponding section. The products can be different a little bit as the work is handmade, which makes our products to be unique.

Acceptance

If a customer decided to order handmade products on www.thehandicrafts.net he/she must take into consideration all the information presented in the "Terms of Use" section.

Payment

Online shop www.thehandicrafts.net is not responsible for any kind of problems occuring during the payment procedure. If you've met any kind of difficulties within payment procedure please contact our support center providing the detailed description of the problem and we will do everything to help you.

Condition of sale

The customer should provide the valid name, contact address, email address, credit card information required in the field "Create your Account".

Methods of payments

For international customers we accept online payments by Visa and Master card cards. Also direct wire transfer is appropriate.

Return of goods and refunds

The client can cancel his order within 24 hours and get his money back by contacting the client support service (phone call or email) and providing the order number and name.

The online shop guarantee 100% refund in case of loss, theft or damage of the parcel.

If the client is not satisfied with the ordered goods he can return the goods and get his money back (less delivery costs). For that he has to inform our client support service by sending an email with title RETURN. The message should comprise the following information:

  • order number
  • list of returned goods (name (product code) and quantity)
  • reason of return

Processing Company

All products and services, displayed in the Internet-shop www.thehandicrafts.net, are accepted for payment via VISA and Mastercard by "TELETRANSINFO" SRL,

Legal address: S. Lazo str., 40, MD-2004, Chisinau, Moldova, through a protected URL https://secure.e-centru.com. For security purposes, the card numbers are not kept by the company.